Workforce FAQ
Frequently asked questions about AI Workforce features and usage.
General
Can a member belong to two workforces?
Yes! You can add the same agent to multiple workforces using the "Reuse Existing Agents" feature. The agent keeps its configuration and gains access to each workforce's shared memory and reporting structure independently.
Can I edit a deployed workforce?
Yes, workforces can be edited after deployment. Changes are applied incrementally - only affected members are redeployed. You can add/remove members, change reporting lines, and update configurations without starting from scratch.
Do agents speak to each other without me?
Only when a parent agent delegates a task. Agents don't have autonomous conversations - delegation only happens when a parent decides to invoke a child agent as a tool during task processing. You can see all delegations in the conversation logs.
Is there a non-Telegram deploy option?
Yes! While Telegram workspace is the flagship feature for team collaboration, each workforce member also has their own web chat available at /chat/[deploymentId]. You can interact with any member individually through the web interface.
What happens if a bot token leaks?
If you suspect a token is compromised: (1) Immediately revoke it in BotFather using the /revoke command, (2) Create a new token for the same bot, (3) Re-run the Telegram wizard Phase 1 for that specific member to update the token.
Configuration
Can I have multiple managers at the top level?
Yes, you can have multiple Level 0 managers with no reporting relationship between them. This is useful for representing different departments that operate independently but share the same workforce context and memory.
How deep can the hierarchy go?
There's no hard limit, but we recommend keeping hierarchies to 3 levels or less. Deeper hierarchies add latency (each delegation is a round-trip) and complexity. Most effective workforces use 2 levels: managers and specialists.
Can I use MCP tools with workforce members?
Yes, workforce members can use any tools available to regular agents, including MCP (Model Context Protocol) integrations. Configure them in the Tools tab of the member configuration panel.
Do voice capabilities work in workforces?
Yes, you can enable voice for individual workforce members. However, voice is only available through the web chat interface (/chat/[deploymentId]), not through the Telegram workspace.
Telegram Workspace
Can I add human team members to the Telegram group?
Absolutely! The Telegram group works like any normal group. Add human team members, and they can interact with agents using @mentions alongside AI workforce members.
Do I need to create the group before running the wizard?
No, the wizard guides you through creating the group at the right time (Phase 2). First complete Phase 1 (bot creation), then create the group during Phase 2.
Can I use an existing Telegram group?
Yes, but you'll need to add all workforce bots to the group and promote them to admin. The wizard will verify the setup regardless of whether the group is new or existing.
What if a bot stops responding in the group?
First, verify the bot is still an admin in the group. Then check the workforce dashboard for connection status. Try the "Reconnect" button to re-establish webhooks. If issues persist, see the Troubleshooting page.
Shared Memory
Is shared memory encrypted?
Yes, shared memory data is encrypted at rest and in transit. Each workforce has isolated memory that cannot be accessed by other workforces or users.
Can I view or export shared memory contents?
Currently, shared memory is only accessible programmatically by workforce members. A memory inspector feature is planned for future releases.
What happens when memory fills up?
When you approach your plan's memory key limit, older keys are automatically pruned (least recently used first). Set appropriate TTLs on temporary data to manage memory efficiently.
Billing & Limits
Does delegation count as extra messages?
Yes, each delegation is a message exchange. If Agent A delegates to Agent B, that counts as messages for both agents. Plan accordingly for workflows with deep delegation chains.
Are workforce features included in my current plan?
During Alpha, workforce features are free for all plans. After Alpha, they'll be included in standard plans with limits based on your tier (Explorer, Pro, Enterprise).
Can I try workforce on the free tier?
Yes! Explorer tier (free) includes access to workforce features with lower limits: 2 workforces with up to 5 members each. Perfect for trying out the feature.